Return Policy

If you need to return any stock products you've purchased, you may return them perfectly unused in 30 days. All returns are subject to a restocking fee which is determined by the condition of the product when it is received at Novak. Returns after 30 days of original purchase are subject to up to a 25% restocking fee. Return shipping is the responsibility of the customer.

Returns or cancellations on custom items made to customer specifications, non-stock items, or packages may be canceled or returnable only at the discretion of Novak. Please package returns with care. Any damages to products because of improper packaging will be charged to the customer. Original shipping charges are non-refundable.

All returns MUST be accompanied with an RMA number. For an RMA number and/or questions please contact a Novak salesman. Please note this RMA number on the package you’re returning. Address all RMA packages to: 648 West 200 North Logan, UT 84321 Please see back for warranty information

Novak General Warranty Information

All Novak products are guaranteed by a warranty against defects in materials or workmanship. Novak will not be liable for any consequential, incidental, or punitive damages arising from the use of this product. Customer's expenses, third-party labor and parts expenses, shipping expenses and all other unforeseen expenses are not covered.

Our warranty does not cover product damages that may have resulted from normal wear and tear or misuse/abuse of the product and can be denied if Novak reasonably determines that damage occurred due to: improper installation, poorly engineered shackle reversals, inadequate cross member mounting ("hard mounting"), misaligned bellhousings, slipping or misadjusted clutches, abuse, normal wear and tear, water damage or use of improper transmission fluids, other customer errors not listed as determined by Novak.

Our radiators come with a 1-year warranty for defects in materials or workmanship. Please note that evidence of electrolytic corrosion will void this warranty. If a warranty claim is made within the first year of purchase, 100% of the cost will be covered, minus the cost of shipping. If a warranty claim is made within the second year, 75% of the cost will be covered, minus the cost of shipping. If a warranty claim is made within the third year, 50% of the cost will be covered, minus the cost of shipping.

Novak may guarantee Novak-manufactured products only. Other products as sold by Novak but not manufactured by Novak may be covered by their own warranties. 4l60 and 4L80 transmissions are not covered under our warranty if they are controlled by any Holley controller.

Novak products and procedures have been designed for off-highway applications only. Installation on a vehicle intended for use on public roads may violate U.S., Canadian, state or provincial laws and regulations including those related to emissions and vehicle safety standards. In addition, installation of Novak products may adversely affect the warranty coverage on your vehicle.

If your Novak-manufactured conversion components ever fail despite proper installation, we'd like to know about it and work with you. Our kits have been in use for decades and even our earliest components are still in service in their Jeeps today. We are committed to supporting our customers in their purchases. We believe that your Novak components are made to the highest standards in the conversion industry.

Novak Warranties are Limited and non transferable, starting from a product’s ship date.

Transmission & Transfer Case Warranty

We offer a 1 year warranty on our transmissions and transfer cases. Return shipping will be covered, if the issue isn't convered under warrenty, you will be charged for shipping to and from Novak.

Radiator Warranty

Our radiators come with a 1-year / 100% warranty for defects in materials or workmanship, which is prorated and Novak will cover the cost as follows:

1 year, 100%
2 years, 75%
3 years, 50%
4 years, 25%

The above does not include incoming shipping of your radiator to Novak.

Coverage can be denied if it is determined that:

Abuse has occured; no radiator can withstand shoddy installation or debris striking the radiator

Electrolysis has occurred due to failure to ground the radiator to the frame
Overpressured. We do not recommend exceeding 16psi on the cap

Our overall warranty and other policies are found here. We strongly recommend you educate yourself about cooling and the
related topics here before taking on this or any custom vehicle cooling project.