Because Novak has always maximized our domestic supply and internal manufacturing paradigm, we are seeing little interruption due to the Co-Vi situation. However, permit a day or two extra for fulfillment and be aware that we may contact you with questions or options on items where our suppliers may be having difficulties.
We wish we were able to answer general technical questions, but the sheer volume of mail we get requires that we focus only on our customers and prospective customers to whom we have a duty.
We focus generally on GM powertrain swaps into Jeeps, and with some expertise in classic Ford swaps into Jeeps, and some limited classic Dodge swaps into Jeeps, and other products as outlined in our Catalog. We are not likely able to help outside of this.
If you are exchanging parts from Jeeps to Jeeps, consider the truism that "the hardest parts to swap into Jeeps are Jeep parts" and that we probably don't have the answer to help.
Take an entertained moment and scan our Mythology vs. Actual Observances article. If one could condense four decades of Jeep conversion sense into one short article, then we think we've done it.
It is most helpful to us for you to let us know as many relevant details about your Jeep and project as possible. Tire size and axle ratio (actual or intended, to the best of your knowledge), anticipated use or style of driving (trails? street? rocks? racing? all the above?) can be very useful.
Existing customers may request that product instructions be sent to them. Please have your invoice number and contact your salesman directly, or contact us through our phone system for express support.
Any other requests for instructions will be passed over.
When responding back and forth with us, keep our previous conversations intact. A few bytes of text are cheap yet informative.
If you are mailing from an account that may have been implicated as a source of spam, it may not make it to us. If you've not heard from us in a few short days, you may wish to resend from an alternate account.
Note that our replies occasionally bounce back from certain mail services or those with full mailboxes. Hotmail, AOL and a few others have been problematic in some instances.
Information requests for vehicles other than Jeeps are prioritized on our knowlege of them. Where our focus is so heavily on Jeeps, we will probably not have any helpful information about swaps in other vehicles.
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